Privacy policy

Privacy Policy

Last Updated: February 26, 2026

Pak Natural Herbs (“we,” “our,” or “us”) operates this website and online store to provide customers with natural herbal wellness products. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, place an order, or communicate with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect personal information only when necessary to provide our services. This may include:

  • Contact Information: Name, phone number, email address, shipping address

  • Order Information: Product details, order history, delivery status

  • Payment Information: Payment method (such as Cash on Delivery), order confirmation

    We do not store credit or debit card details for COD orders

  • Communication Data: Messages sent via WhatsApp, email, or contact forms

  • Technical Information: IP address, browser type, device information, and website usage data (via cookies)

How We Collect Information

We collect information:

  • Directly from you when you place an order or contact us

  • Automatically through cookies and similar technologies when you browse our website

  • From service providers who help us operate our business (such as order fulfillment and delivery)

How We Use Your Information

Your information is used only for legitimate business purposes, including:

  • Processing and delivering your orders

  • Providing customer support and responding to inquiries

  • Communicating order updates and service-related messages

  • Improving our website, products, and customer experience

  • Preventing fraud and ensuring website security

  • Complying with legal and regulatory requirements

Marketing & Communication

We may send service-related messages such as order confirmations or delivery updates.
Promotional messages are sent only when permitted, and you may opt out at any time.

Sharing of Information

We may share your personal information only when necessary, such as:

  • With Shopify and trusted service providers for website hosting, order processing, and delivery

  • With courier companies to complete deliveries

  • When required by law or legal authorities

🚫 We do not sell, rent, or trade your personal information to third parties.

Data Security

We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure. However, no online system is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Meet legal, accounting, or regulatory obligations

Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal data from minors.

Your Rights

Depending on applicable laws, you may have the right to:

  • Request access to your personal information

  • Request correction or deletion of your data

  • Opt out of promotional communications

You may exercise these rights by contacting us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

International Data Processing

Our website is powered by Shopify, which may process data on servers located outside Pakistan. Shopify follows recognized data protection standards to safeguard information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

"We use TikTok Pixel and TikTok Events API to measure the effectiveness of our advertising campaigns. This technology may collect information about your browsing behavior on our website and share it with TikTok for advertising purposes."

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

📧 Email: support@paknaturalherbs.com
📱 WhatsApp: 0333-0262926

Pak Natural Herbs
We respect your privacy. Your trust matters to us.