Refund policy

Return & Refund Policy (Cash on Delivery – Flexible Pack)

Overview

At Pak Natural Herbs, we take great care in packing and delivering our herbal products. As our products are supplied in sealed flexible (pouch) packaging and delivered on a Cash on Delivery (COD) basis across Pakistan, this policy explains when returns or replacements are accepted.

Eligible Cases for Return / Replacement

You may request a return or replacement only if:

  • The flexible pack is torn, leaked, or unsealed at the time of delivery

  • The product is damaged during transit

  • An incorrect or incomplete item is delivered

⏰ Issues must be reported within 24 hours of delivery with clear photos or video.

Non-Returnable Conditions

Due to hygiene and safety reasons, we do not accept returns if:

  • The pack has been opened, used, or resealed

  • The seal is broken after delivery

  • Return is requested due to taste, smell, or personal preference

  • Customer changes mind after receiving the order

  • Delivery is delayed by the courier

  • Incorrect address or customer unavailability at delivery time

How to Request a Return

To request a return or replacement:

  1. Contact us within 24 hours of delivery

  2. Share:

    • Order number

    • Clear images/video showing the sealed condition or issue

  3. Our team will review your request within 1–2 working days

📱 WhatsApp: 0333-262926
📧 Email: support@paknaturalherbs.com

Approval & Return Process

  • Once approved, we will guide you on the return process or arrange pickup

  • The product must be unused and in original flexible packaging

  • Returns sent without approval will not be accepted

Refund & Replacement Policy (COD Orders)

For Cash on Delivery orders:

  • Cash refunds are not offered

  • Approved cases will receive:

    • Replacement of the same product, or

    • Store credit for future orders

All replacements or credits are issued after inspection.

Delivery Charges

  • If the issue is due to our error (damaged or wrong item), we will bear the return and re-delivery charges

  • In all other cases, delivery charges are non-refundable

Order Refusal & Fake Orders

COD orders that are refused at delivery or remain unreachable may be restricted from future orders to prevent misuse of the service.

Policy Updates

Pak Natural Herbs reserves the right to update this policy at any time. The latest version will always be available on our website.

Pak Natural Herbs
Natural care, honest policies, and customer trust.